BOOKING FEE & CANCELLATIONS
Vanity Projects requests a 24 hour notice of any appointment cancellation or rescheduling. In the event of a no-show or same day cancellation, a cancellation fee equal to the total of all missed appointments will be charged to the client's credit card.
Booking Adjustments Effective: June 1, 2022
ALL appointments will be charged the base price of their service upon booking. Any extra fees will be added at checkout. Gratuity will be calculated and reflected on the total amount of the service. We request a 24-hour notice of any cancellation, rescheduling or service change, and you can easily reply to our email reminders to cancel.
For future scheduled appointments booked in advance, clients will receive a confirmation reminder email 72 hours in advance. 24 hours prior to your appointment time your credit card will be charged for the base price of your appointment. If your credit card is declined, your appointment will be released, as will all future scheduled appointments.
NAIL FIXES
Should damage to your manicure occur, the salon must be contacted within 7 days of your initial service to receive a complimentary nail fix. This excludes any nail breaks that require an extension, in which the client is responsible for payment in full. Any damage reported after 7 days will be repaired at cost.
SERVICE CHANGES
Additionally, fees also apply to service changes. Client will be charged the difference for downgrading services without proper notice. This includes circumstances where client lateness is the cause of the downgrade. In the event of a downgrade for a group of four or more clients, we require a 48-hour notice.
GIFT CERTIFICATES
Vanity Projects gift certificates are final sale. The purchase of a gift certificate is considered an exchange of cash equivalent with no additional value or service rendered. Gift certificates can only be redeemed in the location purchased and are non-transferrable to either location or to another individual.
AMBASSADOR PROGRAM
Terms and Conditions
Our existing clients can receive 20% off when they refer Vanity Projects to others (who have never been to the salon).
In order to qualify for the discount:
- Referred guests must be new clients, their contact information can not already be in our system.
- Existing client’s name must be mentioned when booking over the phone or in the notes when booking online.
Please note:
- In order for existing client to receive the discount, the new client’s first appointment must happen first. For example, Sam refers Meg to VP. Meg makes an appointment for March 15th. Sam can not redeem credit prior to March 15th. If Meg cancels her appointment, Sam does not get the credit.
- 20% off referral discount can not be applied to the weekly special or other discounted services.
- In the instance of group appointments, if our existing client books a group appointment with multiple new clients she can combine all credits. For example, existing client bring 5 new clients for a group appointment so she can get 100% off!
Additional Limitations:
- In the instance that an existing client wants to combine her discounts or comes in with a group of 5 guests which would total a 100% off discount, the comped manicure will be capped at $150.
- New clients who wish to be part of the VP Ambassador may receive their 20% discount only after they have completed their first appointment. Discounts cannot be given at their first visit.